March 26, 2019

Real customer experience – How to improve yours

The major aim behind any business’s web design and brand strategy is to retain its customers and enhance their experience. Doing both these things is not as simple as it may seem. If done poorly, your design materials can just as easily hamper your business and your success.

Currently, to succeed in your business, it’s all about the customer experience you are providing. Customers are getting personalised products and services, and they turn towards businesses that have a brand strategy and web design that delivers in this area. If your strategy and design can offer these things, then it is a major differentiating factor as that means that you can stand out from the rest of the market.

If you’re looking to improve the customer experience, the following are a few areas you need to focus on.

The impression you leave

Customers nowadays don’t focus just on how awesome the web design was or how wonderful the marketing campaign is. They also focus on how the business makes them feel and the impression it leaves behind.

Focus more on what the customers should be feeling with your business. Most sports and jewellery websites tend to have a web design and marketing collateral that embodies this purpose. They have a larger focus on the impression, which is why when customers visit their websites they feel impressed and comfortable exploring products that suit them, rather than products that the business simply sells. This way, customers remember that brand and seek out that particular website in the future for their purchases in the future.

Being customer centric

Always make sure that your design, messaging and brand strategy revolves around the customers’ needs. This is particularly important when applied to web design. You want to ensure that while your design is cool and interesting, it is also functional and easy to use. Complicated web designs may look pretty on the outside, but can quickly become confusing.

Similarly, with the brand strategy, customers should feel like the business understands them. Many businesses are often accused of being tone-deaf, not understanding their target market or more, because that’s what is reflected in their design or marketing presence. It’s a good idea to make sure that you’re not making this fatal flaw as well.

Keep things simple, always start by asking what do our customers want, and execute based on function, not creative ego.

Put yourself in their shoes

A good way to ensure that you are customer-centric is by putting yourself in the shoes of your target audience. It’s the best way to create a persona of what your customer will expect from your business. By doing so, you can anticipate what kinds of results they want and deliver those with ease.

Without this, your brand can end up looking rather one-sided and myopic. If you want to see the bigger picture, you need to be flexible enough to see both sides of the story here. By doing this, you can not only enhance your design and brand but also ensure that the future changes you make meet customer expectations.


By focusing on these things, you will be able to provide your audiences with an experience that definitely goes above and beyond their expectations, inevitably guiding them to buy into your brand.

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